Warranty Policy for Charkhastreet
Welcome to Charkhastreet! We are committed to providing high-quality products and excellent customer service. This Warranty Policy outlines the terms and conditions of our warranty coverage for products purchased through our ecommerce website and open shop.
1. Products Covered
Our warranty applies to the following categories of products:
- Kurties
- Office Wear
- Ladies Dresses
Products may be manufactured by Charkhastreet or sourced from third-party vendors. Warranty coverage may vary slightly between Charkhastreet-manufactured and third-party products.
2. Warranty Duration
All eligible products are covered under a 1-year warranty from the date of purchase. This warranty ensures that your product is free from manufacturing defects or functional issues during the coverage period.
3. Eligibility Criteria
To make a warranty claim, customers must provide proof of purchase. Acceptable forms include:
- Receipt
- Invoice
- Order ID (for online purchases)
Please retain these documents for the duration of the warranty period.
4. Warranty Coverage
The warranty covers:
- Manufacturing defects
- Material defects
- Stitching and fabric-related issues (except for damage caused by misuse)
Exclusions:
The warranty does not cover:
- Damage caused by improper use, carelessness, or accidents
- Wear and tear from regular use
- Alterations, repairs, or modifications done by unauthorized persons
5. Claim Process
Customers can initiate a warranty claim through the following methods:
- Online: Submit a request via the WooCommerce platform on our website.
- In-Person: Visit our open shop and present your proof of purchase.
- Email: Contact us at info@charkhastreet.com with details of the issue, product photos, and proof of purchase.
- Phone: Call us at +971 55 539 2756 for assistance.
Shipping/Inspection Fees:
Customers may be required to bear shipping or inspection fees for warranty claims. Details will be provided upon claim submission.
6. Resolution Options
Upon validating the warranty claim, Charkhastreet offers the following resolution options:
- Replacement: Replace the defective product with a new or equivalent item.
- Refund: Refund the purchase amount as per the original payment method.
- Repair: Repair the product to restore it to functional condition.
The resolution will depend on the nature of the defect and product availability.
7. Additional Information
This Warranty Policy applies to both ecommerce and in-person purchases at our open shop. Customers are encouraged to handle their products with care and adhere to any care instructions provided to extend the life of the product.
For any questions regarding this policy, please contact our customer support team. We are here to help!
Thank you for shopping with Charkhastreet!